AGREEMENT OVERVIEW
This is a legally binding agreement between you and First Financial Asset Management, Inc. (“We”, “Our”, “Us”). First Financial Asset Management, Inc. is a debt collector. The purpose of this agreement is to collect a debt. By using First Financial Asset Management, Inc’s Payment Plan and related services (“Service”), you agree to abide by its terms, which enable you to make electronic payments on your overdue account managed by us.
IMPORTANT NOTICE
You can only use this Service if you agree to these terms and conditions. Please read them closely.
If you disagree with any of these terms, do not use the Service. Using the Service indicates your acceptance of these terms, which may be updated occasionally.
ACCOUNT VERIFICATION
By using this Service, you confirm that you are the account holder of the account(s) we are attempting to collect.
PAYMENT TERMS
By choosing a specific payment plan via our interface, you agree to its terms, including but not limited to: current balance due, start date, payment frequency, number and amount of payments, allowable late payments, total discounts, and savings.
PAYMENT TIMING
Payments scheduled for today are submitted for processing immediately. Future-dated and recurring payments will be processed by 11:59 p.m. PT on the scheduled payment date. If the scheduled date falls on a weekend or holiday, processing may occur on the next business day.
FEES
Our payment processor and/or your financial institution may impose fees in connection with your use of this servicer or otherwise. Said fees are not charged by or associated with First Financial Asset Management, Inc.
ELECTRONIC FUNDS TRANSFER AUTHORIZATION
By submitting your bank account or debit card information for payments, you grant us the authority to initiate electronic transfers from your designated account.
SINGLE TRANSACTION AUTHORIZATION
For single transactions using a credit card, debit card, or ACH, you authorize us to charge the specified account for the agreed-upon sum. You acknowledge that any transaction-related fees or penalties from your bank are your responsibility. In the case of insufficient funds, we may attempt another charge within 30 days.
RECURRING CARD AND ACH AUTHORIZATION
For recurring transactions via credit card, debit card, or ACH, you grant us permission to repeatedly charge the account you’ve indicated until you cancel this authorization in writing or until the end date. Any bank fees or penalties are your responsibility, and we may attempt a re-charge in case of insufficient funds within 30 days.
CANCELLATION AND REFUND POLICY
To cancel a payment, reach out to us at 800-542-8714. Note that cancellations may not be possible once a payment has been processed.
For refund inquiries, contact us at 800-542-8714.
ADVANCE PAYMENTS
You may make additional payments beyond your scheduled payment plan or exceed the due amount for any given payment.
DISCOUNTS AND SETTLEMENT OFFERS
We retain the authority to introduce or withdraw special offers and discounts at its own discretion.
COMMUNICATION CHANNELS
You consent to be contacted by us, our agents, representatives, employees, affiliates, or anyone calling on our behalf, in any manner allowed by law, including but not limited to, mail, telephone, SMS (text) messages, pre-recorded/artificial voice or message, automatic telephone dialing system, e-mail, direct drop voicemail, or any other communication method.
PRIVACY POLICY
Your privacy is a top priority for us. We collect both personal and non-personal information about you (“Data”) while you use our services. For details on how we use and safeguard this Data, please read our Privacy Policy. By agreeing to these terms and using our services, you acknowledge and accept our Privacy Policy.